(Main centre) The Welcome Centre, 15 Lord Street, Huddersfield, HD1 1QB

(Warehouse & Donations) Unit 7 Queens Mill Industrial Estate, Queens Mill Road, Lockwood, Huddersfield, HD1 3RR

Switchboard Tel :01484 515086

Referrals Tel: 01484 340034 (between 10am and 4pm only)

Who we are

The Welcome Centre, food bank and more is a small, determined and efficient charity (and company limited by guarantee).

We employ a core team of staff who work with around 70 volunteers. The Welcome Centre is managed by a Board of Trustees (who are all also volunteers). We have a five year plan to ensure we deliver an inclusive high quality service. The centre is a locally-based, locally-focused charity that relies on local support from people like you, please help us if you can.

We are based in the Huddersfield Mission in the town centre, but we have no religious or political affiliations. All are welcome to receive our support.

We aim to improve the quality of life of individuals and families experiencing extreme disadvantage in our local community by providing practical support.

Our aims:

  • To meet demand for crisis packs in a timely, efficient and cost-effective way

  • To deal with people in crisis in a friendly, respectful and supportive manner

  • To provide advice, information and sign-posting to agencies and services that can help with specific needs

  • To work in partnership with agencies, services, churches, schools, businesses, and the media in order to meet the needs of the people we support

  • To make people generally more aware of the circumstances that lead to crisis and the consequent needs.

  • To secure donations of food and money and to raise funds (from events, corporate support, grants and gift-aid) to enable the objectives to be achieved.

  • To ensure that human resources (particularly volunteers) are recruited, trained, developed and monitored to ensure excellent customer service.

  • To have in place appropriate governance and management arrangements to ensure the achievement of these objectives

Our values:

These are the qualities we believe in and use to achieve our goals. They shine through in everything we do. We are:

  • Collaborative – we are a great team, work well with agencies/organisation who refer clients to us, and avoid duplication.

  • Accessible – our premises, staff and processes make it easy for people to deal with us.

  • Resourceful – we keep costs low, we overcome difficulties and we get things done.

  • Independent –  we are self-determining, we know what we are doing, we care about what we do and we have a record of success.

  • Non-judgemental – we are here to help anyone in dire need, without making judgements about how they have arrived where they are, and we have guidelines to determine how much support is given.

  • Genuine – we are clear and open about what we do; ask us for information and we’ll respond.