(Main centre) The Welcome Centre, 15 Lord Street, Huddersfield, HD1 1QB

(Warehouse & Donations) Unit 7 Queens Mill Industrial Estate, Queens Mill Road, Lockwood, Huddersfield, HD1 3RR

Switchboard Tel :01484 515086

Referrals Tel: 01484 340034 (between 10am and 4pm only)

How do I refer someone?

If, as a frontline agency or service,  you are supporting, working with or have contact with anyone who is in extreme crisis and needs practical support simply ring the Welcome Centre on 01484 340034 to refer your client.

We will ask a number of relevant questions before we can accept the referral  for example :

  • Personal details

  • Current income

  • Reason for crisis

  • Proof of expenditure or benefit situation if necessary

  • Health issues

  • Details of pack(s) required and sizes

  • Dietary issues or restrictions due to religious or cultural needs

We do appreciate that the information given is confidential and also on occasion it is not always possible to get all the details.

If you are a friend or relative of someone in crisis please go to our page – ‘I need help’ where you will find information on how to get a referral.


We are open for referrals 10.00 a.m. to 4.00 p.m. Monday to Friday (collection of packs are between 11.00 a.m. and 4.30 p.m. or by arrangement with staff at other times.